Team Communication
One thread.
Every channel.
Texts, WhatsApp, portal chat, and internal team chat all land in one thread on the project they belong to. Your company texts from its own carrier-registered number, AI sums up the long threads, you can see what was delivered, and audio and video calling is built in. Nothing lost, nothing spun off into a side conversation.
What's Inside
Every channel your customers actually use
SMS, WhatsApp, portal chat, internal team chat, email, voice, video — unified per project, routed by contact preference, compliant by default.
Unified Communication tab
Every project has one tab that merges SMS, WhatsApp, portal chat, and internal team chat into a single thread. Stop asking 'did we text them or email them about that?' — it's all here, searchable, attributed.
Rich project chat panel
Team chat with reactions, typing indicators, nudges, notes on individual messages, attachments, and the ability to pick who a message goes to. Each project has its own channel, so office, sales, and field aren't talking over each other.
Texting from your own number
Text customers directly from a number that belongs to your company, not a shared one. Your company name is signed on automatically, so nobody wonders who's texting them. Replies come straight back to the right thread.
WhatsApp with AI summary
WhatsApp threads kept with the project they belong to. AI boils a long one down to where things stand, so a PM doesn't scroll 400 messages looking for the one about the cabinet color — and threads still waiting on someone are gathered in one place.
AI 'never answers' detector
Surfaces customers who consistently don't respond — so a rep can reach out on a different channel before the lead goes cold, or a PM can escalate before a project stalls for lack of input.
Preferred-channel routing
Each contact has a channel they prefer — call, text, WhatsApp, email — and reminders and appointment nudges go out that way without anyone choosing each time. The customer gets the message where they actually look, and every send is logged.
Delivery receipts + retry
SMS delivery failures surface in the Communication tab with a retry button. No silent failures, no 'I sent the text' without knowing it bounced. Complete audit trail of attempts and outcomes.
Audio + video calling
Call a client or your own team from inside the project, share your screen to walk through plans, and see who's on the call. One less reason to leave the platform to do the work.
Outbound power dialer — paid add-on
For sales teams running high-volume outbound, the optional paid add-on works through a queue, auto-logs outcomes, and keeps follow-up moving without manual dialing.
Business texting, registered
Compliance without the compliance paperwork.
US carriers won't reliably deliver business texts from an unregistered sender. iBuildPro carries that registration, and your company texts from its own number underneath it — so you're compliant on day one without filing a thing.
Carrier registration is our paperwork, not yours
Business texting has to be registered with the US carriers before it will deliver at all. We handle that side of it, so your company is compliant on day one without filing anything.
Your number, in a couple of clicks
Pick the area code you want and the number is bought and set up for you. Give it up just as easily. Nobody on your team ever touches a phone carrier's console.
Nothing sends before you're approved
Texting stays switched off for a company until its number is set up and carrier approval has come through — so no message goes out from a number that isn't ready yet.
See a unified thread with your own channels
Book a 30-minute demo. We'll walk the Communication tab, show WhatsApp AI summaries, and send a live SMS through your would-be tenant number.
Book a Demo