Notify the customer before arrival
When the rep starts the trip, send the customer the on-the-way link so they know the appointment is moving and when to expect the doorbell.
Your Rep Is on the Way
Give customers a real arrival time.
Send the customer a link when the rep is on the way. They see the rep moving toward them on a map and an arrival time that updates as the drive changes — instead of a fixed fifteen-minute message whether the rep is five minutes away or forty.
What's inside
Built into the same job record.
The work stays connected from the first action to the final record, so the office and field are looking at the same information.
A route they can see
The customer opens the link and sees the rep moving toward the appointment on a map, without calling the office for an update.
ETA that changes with the drive
The arrival time updates as the rep drives, so traffic and route changes are reflected instead of leaving the customer with a stale promise.
Fewer no-shows and missed appointments
A visible route and current arrival time give the customer a reason to be ready, reducing the gap between 'on the way' and actually arriving.
Arrival recorded on the appointment
iBuildPro records approach and arrival against the scheduled appointment, giving dispatch and admins a clear operational record.
Limited to the appointment window
Background arrival detection is limited to the scheduled appointment window, and reps see an indicator when it is active. It is not all-day location tracking.
See it on your own work.
See the customer experience from both sides. Book a demo and we'll send the on-the-way link, open the live route, and show the arrival update on the appointment.
Book a Demo